We launched in 2024, so we’re still a startup company, still finding our feet.

The before and after results, going from cluttered and chaotic, to peaceful and tranquil after just one cleaning session.

I aim to provide excellent work, to a high standard, and I'm sure clients will come to appreciate it. I especially pay attention to detail, which I know people will love.

Can do. Some clients prefer we use their equipment, such as hoovers, brushes and wipes for fear of cross-contamination.

However, we are very much aware of this, so we clean our equipment after each use to keep this problem to a minimum.

This involves removing everything that is inside the property, including furniture, rubbish, and other hoarded items. It may involve the use of skip(s) to manage the waste produced.

Oftentimes, these jobs are measured in days, as each room needs to be first cleared, before it can then be deep cleaned, ready for it’s next occupant.

A Standard Shine is far less work intensive and normally only requires one worker.

It involves light duties such as: light brushing of the bathroom/ toilet, hoovering around furniture, light dusting. Wiping around appliances and countertops in the kitchen etc.

On the other hand, a deep clean covers all surfaces, and usually requires two workers.

They will mop/ hoover floors, get rid of mould build up in the bathroom, scrub the limescale build-up in toilets and around sinks, clean inside and outside of cabinets, wipe down doors, and more. A deep clean could take anywhere from 3-5 hours (or longer), depending on the state of the property.

Some things are simply beyond our control!

Lighting of the building could affect the quality of the clean. We clean what we can see, and no special devices are used to see invisible dirt and grime. Therefore if the property has poor lighting, there is always the risk of missed areas. Of course we try to mitigate this problem by being as thorough as humanly possible, but the risk always remains.

Secondly, cleaning by hand means workers are subject to muscle fatigue. All workers are encouraged to take regular breaks to mitigate this factor, and quotes are calculated accordingly, but the risks cannot be ruled out.

Third on the list involves hard to reach areas. This is mitigated by the house viewing prior to the clean, so that the service can be planned, and the correct equipment brought in. Clients who want same-day, or emergency cleans, run the risk of the workers turning up with inadequate equipment, that could affect the overall quality of the clean.

We apologise to any unhappy customer, as we really try our hardest to do our best.

When starting a new cleaning job, we will usually do a walk-around, and ask the customer to show us their key pain points. This is so we know what matters most to them, and what particular areas to pay attention to.

Secondly, we always advise our customers to speak-up if they notice any areas missed whilst we’re in the premises and still cleaning.

Lastly, we always try to do a final walk around with the client and ask them if they notice anything we’ve missed. We will tackle the area in that very moment.

Clients are then given until 6pm the next day post clean, to complain about missed areas, and are usually asked for picture evidence. We will then arrange one final call-out, free of charge, to correct the problem. However, clients who miss the deadline risk requesting a new cleaning charge.